Customer Service Advisor

The Customer Service Advisor role requires a strong commitment to meeting customer’s needs and ensuring they are kept fully informed. You will also be responsible for initial contact and qualifying customer’s, ensuring we handle them in the correct fashion, creating a trusting long-term relationship.

A large part of your day will be spent handling incoming calls, establishing completion times internally and communicating this information, you will also need to keep people informed of progress and changes to schedules. You must at all time seek to give confidence to customers and present yourself in a professional supportive manner, without exception. On completion, you will handle payments and the handover of vehicles.

As part of a team you need to keep the systems updated to ensure your colleagues are kept up to speed, this requires good organisational, IT and time management skills.

You would be the first stage in ensuring we sell the correct product for the customer and maximise all opportunities, this requires a proactive questioning approach to establish customer needs.

This position would suit a people person, who enjoys interacting with others and who gets a sense of reward from satisfying people’s needs.  There is a strong element of data management so you would need to be IT literate and have the ability to organise and multitask naturally.

If you are interested in this position please contact Chris Brightmore in the first instance on chris@chartwells.net.

Paint Prep and Polish Technician

Due to our continued growth within the prestige sector and our strong manufacturer approvals, that include Ferrari, Bentley, Porsche, Aston Martin and Maserati, we are seeking a time served paint preparation and polish technician, to be based at our state of the art facility on Pride Park.

This is an excellent opportunity that comes with full training and support for the successful candidate. Ideal candidates would have a sound knowledge of current paint preparation and polish techniques possibly ATA qualified, but be looking to develop and learn new skills. We would consider a second or third year apprentice, with a view to developing into this role. Chartwell offer a very attractive package based on quality, excellence and customer satisfaction. There is on occasion a need for offsite work, so a full driving licence is essential.

Chartwell is a market leader in the accident repair sector. If you are looking for a secure future and you aspire to work on some of the most inspirational brands in the world, then contact Chris Brightmore in the first instance on info@chartwells.net or directly on 01332340972.

Vehicle Accident Repair Technician

Chartwell are looking for qualified M.E.T and Panel Technicians

This is a rare opportunity to further your career working with one of the country’s leading accident repair specialists. The successful candidates will be given the opportunity to work on some of the world’s most desired vehicles, with ongoing support to develop specialist skills further.

We are seeking keen individuals who want to progress and develop their skills beyond the mainstream. You will be responsible for repairing prestige and premium vehicles to the highest standard, in accordance with strict manufacturer guidelines. A willingness to learn and develop on an ongoing basis is very important as those successful will be expected to meet the continual vehicle technological developments and advancements we face being at the cutting edge of the industry.

Previous experience with in the prestige vehicle repair sector at a good level is an advantage but not essential, providing a suitable career path can be demonstrated, we will give full training and support. Certain aspects of the M.E.T role would suit a senior mechanical technician if there is a willingness to broaden overall skills.

If you are interested in joining the team, please forward you’re CV in the first instance to Chris Brightmore – Chris@chartwells.net

General Cleaner / Driver 

At Chartwell we pride ourselves on great service and the continual improvement in our standards. We now have a full time position open that involves a number of daily site cleaning and maintenance duties with an occasional requirement for valeting support and the collection and delivery of prestige vehicles to and from various customers.

The ideal candidate would be diligent and self-managed as the various cleaning and maintenance duties require a versatile and committed attitude to keep standards within the facility high. If you aspire to be part of a team that delivers high standards then this role would suit you. A full licence and previous experience in similar roles is a distinct advantage.

Please apply in the first instance to Louise Miller either by post to Chartwell, 1 Brunel Parkway, Pride Park, Derby, DE248HR or by email to louise.miller@chartwells.net