VACANCIES

Work with us at Chartwells Derby

Repair guarantee

See the below vacancies that are available at Chartwell – to apply please contact Louise@chartwells.net & Chris@chartwells.net

Customer Advisor

The Customer Advisor role requires a strong commitment to meeting customer’s needs and ensuring they are kept fully informed. You will also be responsible for initial contact and qualifying customer’s, ensuring we handle them in the correct fashion, creating a trusting long term relationship.

A large part of your day will be spent handling incoming calls, establishing completion times internally and communicating this information, you will also need to keep people informed of progress and changes to schedules. You must at all time seek to give confidence to customers and present yourself in a professional supportive manner, without exception. On completion, you will handle payments and the handover of vehicles.

As part of a team you need to keep the systems updated to ensure your colleagues are kept up to speed, this requires good organisational, IT and time management skills.

You would be the first stage in ensuring we sell the correct product for the customer and maximise all opportunities, this requires a proactive questioning approach to establish customer needs.

This position would suit a people person, who enjoys interacting with others and who gets a sense of reward from satisfying people’s needs.  There is a strong element of data management so you would need to be IT literate and have the ability to organise and multitask naturally.

If you are interested in this position please contact Chris Brightmore in the first instance on chris@chartwells.net.

What our customers think?

“ This is the second time we have used chartwell, we was so impressed we insisted to our insurance company that this is the only place we would have to repair our car. Once again, we were not disappointed 1st class repair. Everyone was very helpful and friendly a pleasure working with them to get our car back on the road as soon as possible. They kept us informed and updates at all times. Chartwells is the best place to go if you want a first class repair and service. I have no hesitation in recommending Chartwells to my friends and family. Well done, keep up the fantastic work and thank you. ”

“Once again i return back to Chartwells. There quality and high standards cannot be matched the staff are all fantastic and a credit to the company. Just wished others would learn to drive so i didn’t need to return so often… Huge Thank You once again. ”

“Picked my car up on Friday the 1st of March and was totally amazed on how I was treated by the chairman and all his staff, he took me to the car after a long and interesting chat and was equally amazed on the job they had done. first class indeed. ”

“Finding the right car body repairer is not always an easy task. Chartwells are about as good as it gets. My first visit to Chartwells was to obtain a quote for the damage done to my car. The building did not appear to be a body shop repair centre. However, when you enter through the glass doors and see Ferrari and Porsche in the show room you think you are in the wrong place. The place simply oozed professionalism. ”

“Providing a pleasurable experience throughout the repair process. Continual updates from the most professional of advisors culminating in the highest standard of repair and paint. I wouldn’t use anybody else. ”

Chartwell holds manufacturer approvals from Aston Martin, Audi, Ferrari, Jaguar, Land Rover, Maserati, Honda NSX, McLaren, Mercedes Benz, is a Porsche centre approved body repairer with Dealer Appointments from Bentley and are a BMW accident repair specialist.

MANUFACTURERS