Chartwell (Derby) Ltd (registered number 00887773), whose registered office is at Chartwell House 1 Brunel Parkway Pride Park Derby Derbyshire DE24 8HR, understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
Collecting your information:
We may collect Personal Data about you from a number of sources, including the following:
What sorts of information do we hold:
How do we use your information:
The information we collect mat be used to:
Who might we share your information with:
Our Service providers:
We work with partners, suppliers, insurers and agencies so they can process your personal information on our behalf…but only where they meet our standards on the processing of data and security. We only share information that allows them to provide their services to us or to facilitate them providing their services to you
Manufacturers and Retail Partners:
We work closely with manufacturers and dealerships to ensure that we’re able to provide certain services. We may share your vehicle details with dealerships in order to carry our recall checks. You may also receive a manufacturer guarantee on any repairs carried out on your vehicle.0
Information in regard to estimates of any work carried out on your vehicle will be shared with your insurance company in order to gain approval for repairs to go ahead.
Vehicle Recovery Agents:
We may share personal information with trusted vehicle recovery agents in order to collect or deliver your vehicle.
We may transfer your personal information to other organisations in certain scenarios. For Example:
Keeping your informed about our services
We would like to tell you about the services from time to time that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other
About our Lifetime Guarantee
When you have work done on your vehicle you will automatically receive a lifetime guarantee. If no correspondence is received within 3 years of the work being carried out this guarantee will expire. We will keep your information on file for this length of time and we will use it to inform you of company updates and services. After this time, you will no longer receive these and guarantee details will be removed from the database.
Protecting your Information:
We have strict security measures to protect Personal Data.
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
– Letting you navigate between pages efficiently
– Enabling a service to recognise your computer so you don’t have to give the same information during one task
– Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
– Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.
Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 2: Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: Functionality Cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at Chartwell., Chartwell House, 1 Brunel Parkway, Pride Park, Derby DE24 8HR., or email us at firstname.lastname@example.org
|Google Analytics||This is a common website tracking tool that give us general statistics about website usage, how people move around our site and the type of things they buy. It helps us spot problems and make improvements as a result.|
|PHPSESSID||This cookie allows you to remain logged in to the Chartwells Customer Care Area.|
By using this website, you agree that we can place these types of cookies on your device.
Access and correction of your personal information
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. If you would like to exercise these rights, please contact us as set out below.
Right to stop or limit our processing of your data:
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you would like to exercise this right, please contact us using the below contact details:
email@example.com or call us: 01332 384646
How long do we keep your information for?
We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
Links to other websites
Sharing your thoughts
When using one of our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example when you ‘like’, ‘share’ or review our Services. When doing this your personal information may be visible to the providers of those social networks. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at firstname.lastname@example.org or write to us at the address above to update your Personal Data.
LAST UPDATED: JULY 2018
“ This is the second time we have used chartwell, we was so impressed we insisted to our insurance company that this is the only place we would have to repair our car. Once again, we were not disappointed 1st class repair. Everyone was very helpful and friendly a pleasure working with them to get our car back on the road as soon as possible. They kept us informed and updates at all times. Chartwells is the best place to go if you want a first class repair and service. I have no hesitation in recommending Chartwells to my friends and family. Well done, keep up the fantastic work and thank you. ”
“Once again i return back to Chartwells. There quality and high standards cannot be matched the staff are all fantastic and a credit to the company. Just wished others would learn to drive so i didn’t need to return so often… Huge Thank You once again. ”
“Picked my car up on Friday the 1st of March and was totally amazed on how I was treated by the chairman and all his staff, he took me to the car after a long and interesting chat and was equally amazed on the job they had done. first class indeed. ”
“Finding the right car body repairer is not always an easy task. Chartwells are about as good as it gets. My first visit to Chartwells was to obtain a quote for the damage done to my car. The building did not appear to be a body shop repair centre. However, when you enter through the glass doors and see Ferrari and Porsche in the show room you think you are in the wrong place. The place simply oozed professionalism. ”
“Providing a pleasurable experience throughout the repair process. Continual updates from the most professional of advisors culminating in the highest standard of repair and paint. I wouldn’t use anybody else. ”